skillupstream Delivery Policy

*Introduction*

At , we are committed to delivering high-quality educational content and resources to our users promptly and efficiently. This Delivery Policy outlines the time frames and methods by which we deliver our various products, ensuring that our customers have a clear understanding of what to expect when engaging with our offerings.

*1. Live Sessions*

For our live webinar sessions, participants will receive login information and relevant study materials 48 hours prior to the scheduled start of the webinar. This advance delivery is designed to give participants ample time to prepare and ensure they can access the session without issues.
*Delivery Method:*
Login details and study materials will be delivered via email and will also be accessible in the "My Orders" section of the user dashboard on the skillupstream platform.

*2. E-Transcript*

Following the completion of any webinar, an E-Transcript of the session will be made available to attendees. This document provides a comprehensive overview of the webinar's content, allowing users to review the material covered.
*Delivery Time Frame:*
The E-Transcript will be delivered within 7 working days from the date of the webinar.
*Delivery Method:*
The E-Transcript will be sent as a PDF document via email to the email address registered with skillupstream.

*3. Digital Download*

Participants who wish to revisit the webinar content at their own pace can access a recorded version of the session.
*Delivery Time Frame:*
A link to download the recorded session will be provided within 7 working days from the date of the webinar.
*Delivery Method:*
The download link will be sent via email, enabling attendees to easily access and download the recorded session for future reference.

*4. On-Demand Sessions*

Our on-demand webinar sessions are designed to offer flexibility, allowing participants to engage with our content at a time that suits them best.
*Delivery Time Frame:*
Login information and relevant study materials for on-demand sessions will be provided 8 hours prior to the scheduled access time.
*Delivery Method:*
Access details and study materials will be delivered via email and will also be available in the "My Orders" section of the user dashboard on the skillupstream platform.
*General Terms*
  • skillupstream is not responsible for delays in delivery due to incorrect email addresses provided by the user or issues with the user's email service provider.
  • Users are encouraged to check their spam or junk mail folders if they have not received the expected delivery within the specified time frames.
  • For any delivery issues or inquiries, users can contact our customer support team for assistance.

*Conclusion*

skillupstream is dedicated to providing a seamless and efficient delivery of our educational products and services. This policy is part of our commitment to transparency and customer satisfaction. We appreciate your trust in us as your partner in education.