Don’t Leave $$$ on the Table: Review Your Charge Capture Process to Identify Revenue Leaks

Description

Accurate charge capture is a critical component of successful revenue management. Ensuring that services are correctly identified, posted timely, and completely recorded can significantly impact financial performance. In hospitals, charge capture is typically managed by the department that provides the service, while professional charges may be posted by the provider. However, without proper training, clear accountability, or coordination between departments, charge capture can become a low-priority administrative task, leading to revenue loss and compliance risks.

A lack of formal policies, baseline controls, and standardized systems for charge reconciliation can result in discrepancies that go unnoticed. This webinar will focus on identifying common charge capture errors, implementing best practices, and establishing effective audits to prevent revenue leakage and non-compliance issues.
By attending this session, you will gain valuable insights into charge review strategies, departmental charge capture pitfalls, and key methods for improving operational efficiency while enhancing patient satisfaction.

Session Highlights:

• Importance of accurate charge capture and its impact on revenue
• Best practices for reviewing and validating charges
• Common charge capture errors and omissions at the departmental level
• Identifying revenue leakage caused by charging discrepancies
• Reducing non-compliance exposure through better controls
• Enhancing operational efficiency and patient satisfaction
• Strategies to improve coordination and accountability in charge capture

Areas Covered in Session

• Multiple departments entering charges
• Charge master may be incorrect or incomplete
• Error in number of units selected
• Error in item selection
• Inactive charge
• New service not added
• Incorrect revenue code/cost center
• System conversions
• Overreliance on claims scrubber
Target Audience
• Physicians
• Practice managers
• Medical assistants
• Nurses
• Compliance staff
• Billers and Coders
• Revenue Cycle
• Risk Management